Marceau Solutions LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI automation services, website, and communication channels.
We Respect Your Privacy
We do not sell your personal information. Your data is used only to provide and improve our services. You have full control over your information and can request access, correction, or deletion at any time.
This policy complies with:
General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
Telephone Consumer Protection Act (TCPA)
Other applicable privacy and data protection laws
2. Information We Collect
2.1 Information You Provide Directly
Contact Information: Name, email address, phone number, business name
Communication preferences (email opt-in, SMS opt-in checkboxes)
4.2 Data Storage
Form submissions are stored in:
Google Sheets: Central spreadsheet for all submissions (secure, encrypted)
Email: Forwarded to designated business email addresses
CRM (Optional): Synced to ClickUp or other systems if configured
4.3 Communication Opt-Ins
Pre-Checked Opt-In Boxes
Our forms include pre-checked opt-in boxes for email and SMS communications. You can uncheck these boxes before submitting if you do not wish to receive communications. By leaving them checked and submitting the form, you provide explicit consent to receive communications as described in Section 5.
4.4 Data Retention
Form submission data is retained for:
Active inquiries: Until resolved or 12 months, whichever comes first
Consent records (SMS/Email): 4 years minimum (TCPA compliance)
Historical analytics: Anonymized after 24 months
5. Email & SMS Communications (TCPA Compliance)
5.1 Express Written Consent
Before sending you marketing SMS or promotional emails, we obtain your express written consent through:
Clearly labeled opt-in checkboxes on forms
Separate checkboxes for email and SMS (not bundled)
Clear disclosure that consent is not required to purchase services
Information about how to opt-out at any time
5.2 SMS Message Frequency
If you opt in to SMS notifications:
Frequency: Approximately 2-8 messages per month
Message types: Service updates, appointment reminders, promotional offers, tips
Timing: No messages before 8:00 AM or after 9:00 PM in your local time zone
We will process your opt-out request within 10 business days and send one final confirmation message.
No Sharing of Mobile Numbers
We will NEVER sell, rent, loan, trade, or transfer your phone number or mobile information to third parties for their marketing purposes. Your mobile data is used solely for communications you've requested from Marceau Solutions.
6. How We Share Your Information
We do not sell your personal information. We may share your data only in these limited circumstances:
6.1 Service Providers
We share data with trusted third-party providers who help us deliver services:
Google Workspace: Gmail, Calendar, Sheets for data storage and automation
Twilio: SMS messaging platform for text communications
ClickUp: CRM and project management (if you use CRM integration)
Hosting Providers: Secure servers for website and application hosting
6.2 Legal Obligations
We may disclose your information if required by:
Law enforcement or government agencies (with valid legal process)
Court orders, subpoenas, or legal proceedings
Protection of our rights, safety, or property
6.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity. We will notify you via email before any transfer occurs.
7. Your Privacy Rights
7.1 GDPR Rights (EU Residents)
If you are in the European Union, you have the right to:
Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data ("right to be forgotten")
Restrict Processing: Limit how we use your data
Data Portability: Receive your data in a machine-readable format
Object: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent for communications at any time
7.2 CCPA/CPRA Rights (California Residents)
If you are a California resident, you have the right to:
Know: Request disclosure of what personal information we collect
Delete: Request deletion of your personal information
Opt-Out: Opt out of the sale of personal information (we do not sell data)
Non-Discrimination: Receive equal service regardless of privacy choices
Correct: Request correction of inaccurate information
Limit Sensitive Data: Control use of sensitive personal information
We will respond to verified requests within 30 days.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience:
8.1 Types of Cookies
Essential Cookies: Required for website functionality (login, forms)
Analytics Cookies: Help us understand site usage (Google Analytics)
Preference Cookies: Remember your settings and choices
8.2 Managing Cookies
You can control cookies through your browser settings:
Block all cookies
Accept only first-party cookies
Delete existing cookies
Note: Disabling cookies may affect website functionality and form submissions.
9. Data Security
We implement industry-standard security measures to protect your information:
9.1 Technical Safeguards
Encryption: TLS/SSL encryption for data in transit
Secure Storage: Encrypted databases and secure servers
Access Controls: Limited employee access with authentication
Regular Audits: Security reviews and vulnerability testing
9.2 Organizational Safeguards
Employee training on data privacy and security
Confidentiality agreements with team members and contractors
Incident response procedures for data breaches
Important Notice
While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.
10. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
Active Accounts: Retained while your account is active
Closed Accounts: Deleted 12 months after account closure (unless you request earlier deletion)
Form Submissions: Retained 12 months or until inquiry resolved
Consent Records (SMS/Email): Retained 4 years (TCPA compliance)
Legal Obligations: Retained as required by applicable laws
You can request early deletion of your data at any time by contacting us.
11. Third-Party Services
Our services integrate with third-party platforms. We are not responsible for their privacy practices:
Please review their policies to understand how they handle your data.
12. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
If you believe we have collected data from a child, please contact us immediately at wmarceau@marceausolutions.com and we will promptly delete the information.
13. International Data Transfers
Your information may be transferred to and processed in the United States. We ensure adequate safeguards through:
Standard Contractual Clauses (SCCs) approved by the European Commission
Data Processing Agreements (DPAs) with service providers
Compliance with applicable data protection laws
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
How we notify you of changes:
Email notification to registered users
Prominent notice on our website homepage
SMS notification (for material changes affecting SMS subscribers)
The "Last Updated" date at the top of this policy indicates when changes were made. Continued use of our services after changes constitutes acceptance of the updated policy.